Privacy Policy

Edge to Edge Landscaping (“we”, “us”, or “our”) respects your privacy and is committed to protecting personal information you provide when using our website https://www.edgetoedge.co.uk/ (“Website”) or engaging our landscaping and groundworks services (“Services”).

This Privacy Policy explains what data we collect, how we use it, and your rights, in accordance with UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect:

Contact Information: Name, email, phone, and postal address.
Project Details: Landscaping requirements, site details, and photos for planning.
Payment Information: Card or bank details, invoices, and payment records.
Technical Data: IP address, browser, device type, and browsing activity.
Communications: Emails, messages, and form submissions.

How We Use Your Information

Your data is used to:

Provide and manage landscaping or groundworks Services.
Process payments and issue invoices or refunds.
Respond to enquiries, schedule appointments, and provide updates.
Send marketing messages, offers, or newsletters (with your consent).
Comply with legal obligations and maintain records for tax or safety purposes.
Analyse website uses to improve performance and security.

Legal Basis for Processing

We process data based on:

Contractual Necessity: To provide Services and fulfil agreements.
Consent: For marketing communications.
Legal Obligation: To comply with UK laws.
Legitimate Interests: For Website security, fraud prevention, and service improvements.

Cookies and Tracking

We use cookies to improve Website functionality and user experience. For details, see our Cookie Policy.

Sharing Your Information

Service Providers: Payment processors, IT providers, and marketing platforms (with your consent).
Legal Requirements: To comply with the law or respond to lawful requests.
Business Transfers: Personal data may transfer in case of merger, sale, or acquisition.

All third parties must use your data only as instructed and protect it accordingly.

Data Retention

Personal data is retained only as long as necessary for Services or legal compliance.
Project files (plans, photos, communications) are stored securely for the project duration and may be kept for portfolio or record-keeping purposes.
You may request deletion of your data, subject to legal or contractual obligations.

Your Rights

You have the right to:

Access, correct, or delete your personal data.
Restrict processing or receive your data in a portable format.
Withdraw consent for marketing at any time.
Lodge a complaint with the ICO if you believe your data is mishandled.

Data Security

We implement measures to protect your data from unauthorised access, loss, or misuse. While we strive for security, internet transmission cannot be guaranteed 100% secure.

Updates

We may update this Privacy Policy to reflect changes to services, website, or legal obligations. The latest version is always posted online with the “Last Updated” date.